Support
Help from our Ireland team
Need help with a trip, your account, or driving with HaleCabs? Our support team is based in Ireland and available around the clock by phone and email. Browse the topics below or read common answers — for new bookings, use the form on the home page.
- Call us+353 892136199
- Emailhello@halecabs.com
- HoursOpen 24 hours, every day
Start here
Rider help
Fares, subscriptions, airport transfers, Hale Access, and booking changes — answers for passengers using HaleCabs in Ireland.
Rider FAQsDriver help
Going online, payouts, Premium plans, matching, and appeals — guidance for licensed drivers on the HaleCabs platform.
Driver FAQsBook a new trip
Request a pickup in Ireland with upfront pricing. For airport runs, include your flight number so we can track delays.
Booking formTrip or account support
Send details about an existing booking, a payment issue, or your account. Choose “Trip or account support” when you message us.
Contact form
Support
Common support questions
Quick answers for trips, accounts, and getting in touch. For pricing and plans, see the rider and driver pages.
Use in-app support in the HaleCabs rider or driver app if you need help while a trip is underway. For urgent safety issues, call us on the number shown on this page — we are available 24 hours a day.
Email or call us with your booking reference, the date and time of travel, and a short description of what happened. We review every report with a person on our Ireland team — not an automated loop.
Contact us as soon as you can with your booking details and a description of the item. We will check with the driver. We cannot guarantee recovery, but we will help trace it.
Use the password reset link in the HaleCabs rider or HaleDriver app. If email login does not work, contact us with the email on your account and we will help you regain access.
If your driver account is suspended or a document decision affects your access, you can submit an appeal for human review. See the driver FAQs for how matching, declines, and appeals are handled — we do not use automated scoring to punish drivers.
Routine enquiries by email or the contact form are usually answered the same day. Urgent trip issues are prioritised by phone. Pro riders and Premium drivers receive faster support on plan-related questions.